Terms of Service

Cleat gives you US mobile numbers (“lines”) that receive text messages. Texts appear in your inbox and can be forwarded to you by email, Telegram, webhooks or our API. Lines can’t make calls or send texts.

Numbers come from telecommunications partners. We don’t choose area codes, and we can’t promise that a particular company or service will send texts to a Cleat number: some refuse certain numbers, and that’s their decision.

• You must be at least 18 and give accurate information.
• An account belongs to one person. Keep your password safe; you’re responsible for what happens in your account.
• If you invite people to a workspace, they can see every text its lines receive. You’re responsible for who you invite and how they use Cleat.

Before you can get a line, you verify your identity with a government ID and a selfie, handled by our payment and identity provider, Stripe. We can refuse, pause or remove access to lines if verification fails, looks fraudulent or was done on someone else’s behalf.

• Each line costs $24.99 a month plus any applicable taxes, billed in advance through Stripe.
• A subscription renews every month until you cancel it, which you can do anytime from Billing in Settings.
• Payments aren’t refunded for part of a month, except where the law requires it. If we can’t set up a line you paid for, we cancel the subscription and refund you automatically.

When billing for a line ends, we hold its number for 30 days. Texts that arrive during the hold are kept but stay locked until you resubscribe. After 30 days the number is released and may later be given to someone else, who would then receive texts sent to it. Before a line ends, move any account that uses the number to a different one.

You agree not to use Cleat to:

• break any law, or help anyone else do so;
• commit fraud, steal or misuse anyone’s identity, or impersonate a person or business;
• harass, threaten or spam anyone;
• receive texts meant for someone else without their permission;
• evade a ban, a sanctions rule or a lawful investigation;
• resell lines or access without our written permission;
• probe, overload or interfere with Cleat, other customers or our partners.

We may suspend or close accounts that do, without refund where the law allows.

Texts sent to your lines are yours and their senders’, not ours. You let us store, process and forward them only to run Cleat for you. Our Privacy Policy explains what we collect and why.

Keep API keys and webhook secrets private; anyone holding them can read your texts. We apply rate limits and may change the API, giving reasonable notice for changes that break existing integrations.

We work hard to deliver every text quickly, but texts can be delayed or never arrive, and Cleat can be unavailable. Don’t rely on Cleat for emergencies or anything where a missed text could cause serious harm.

You can delete your account from Settings once none of your lines is still billing. Deleting it removes the workspaces you own and their texts, for everyone in them. We may suspend or close an account that breaks these terms, or if we have to stop offering Cleat, in which case we’ll tell you in advance where we can.

Cleat is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the extent the law allows, we aren’t liable for indirect, incidental, special or consequential damages, or for lost profits, data or accounts, and our total liability for any claim is limited to the greater of $100 and what you paid us in the 12 months before the claim. You’ll indemnify us against claims that arise from your breach of these terms or misuse of Cleat.

We may update these terms. If a change is significant, we’ll tell you by email or in the app before it takes effect. Continuing to use Cleat after that means you accept the new terms.

These terms are governed by the laws of the United States and of the state in which Hyppe Tech LLC is organized, without regard to conflict-of-law rules. Questions about them: contact@cleat.so.